Feature Request: Use date field as SLA end time (instead of state transition)

Issue #111 resolved
Former user created an issue

Motivation:
Some of our SLAs refer to a planned release date in the future (e.g. next release on 2015-12-12) but not a time amount (e.g. 5d)

Example:
For minor issues our customers prefer to have them bundled into one release to save acceptance testing efforts.
So a release date will be agreed upon, and the respective issues' SLAs will then be linked to that release date.
This kind of SLA would be broken if either the release (as a whole) is not ready at the scheduled date or the problem is not fixed within the agreed release (but probably later).

=> To configure a certain amount as SLA target would not work: The SLA due date does not depend on the date of a certain state transition, but is exactly the date of the next scheduled release.

Possible Solution:
- Add a configuration option for the TTS "SLA Value" to use a configurable date field of the issue as SLA due date
- Updates on the values of the above date field should trigger a recalculation of the related SLAs
- Configured "Pause Status" should be ignored when using a fixed due date (as they make no sense with a fixed due date)
- Working hours should also be ignored when using a fixed due date for the same reasons
- For each SLA definition in TTS it is acceptable to have either "SLA Value" or fixed due date configuration available

Comments (10)

  1. Paulina Wegrzyn

    Are you planning to include this feature in the "Jira Enhancer Plugin"?
    Right now in Enhancer, we can specify only exact amount of time instead of the custom fixed due date field.

    Best regards,
    Paulina

  2. Tuncay Senturk repo owner

    Hi Paulina,

    Unfortunately JEP will not have any new SLA features, but bugs.
    If you need more SLA features please use TTS, since it is only concentrated on SLA.

    Best
    Tuncay

  3. Paulina Wegrzyn

    Hi,

    Thanks for your response.
    I was asking about JEP as we already have it installed and a license purchased for it. The only thing which we miss there is this possibility to choose date field form jira as the SLA value.
    If you say that it will be not included in JEP, we will try to live without this feature... :)

    Best,
    Paulina

  4. Tuncay Senturk repo owner

    Hi Paulina,

    Aren't you using any other feature in JEP?
    If you only need SLA features I can generate a promotion for you to switch to TTS.

    Regards
    Tuncay

  5. Paulina Wegrzyn

    Hi Tuncay,

    The problem is that we are using other features in JEP (especially custom fields, gadgets and workflow extensions and also of course SLAs), so it would not be possible to switch only to TTS.

    Thanks for the support,
    Paulina

  6. Tuncay Senturk repo owner

    I see, if you want to use both I can generate a discount promotion. Please contact tuncay@snapbytes.com for further info.

    Regards
    Tuncay

  7. Log in to comment