Custom Field and Type select list

Issue #172 resolved
Antonio Bosio created an issue

Hi, I'm considering the plugin for a big company, before proceeding with the purchase. I would like to better understand the TTS Custom Field section. I tried to create a new Overdue Status custom field, but the "Type" select list field is empty.

However, the field is created.. but I do not know if it is correct ?

In the view screen this field is not displayed. Attached you can see the screenshots of the configuration. I'm looking forward to hearing from you.

Best Regards, Antonio

Comments (15)

  1. Tuncay Senturk repo owner

    Hi Antonio,

    That's weird. Anyway, your definition seems to be correct.
    Did you defined any SLAs? If you define SLA, you should see those fields in the issue main screen.

    Looking forward to your response
    Tuncay

  2. Antonio Bosio reporter

    Hi Tuncay, for a specific workflow of Maintenance Issue Type, I defined two SLA based on Severity custom field, from Open to Take In status.

    Take In for Blocking Severity I configured 1h and the following JQL: project = SIM AND issuetype = Maintenance AND Severity = Blocking

    Take In for Blocking Severity I configured 4h and the following JQL: project = SIM AND issuetype = Maintenance AND Severity = "Non - Blocking"

    sla_config.jpg

    Regards, Antonio

  3. Antonio Bosio reporter

    As you can see, the only visible fields are Time to SLA and SLA Overview panel, but the Overdue Status field is not visible, although it is present in the screen.

    sla_issue.jpg

    Regards, Antonio

  4. Tuncay Senturk repo owner

    Hi Antonio,

    SLA Overdue field is only visible after the transition completion. So, you will see only Time to SLA or SLA Overdue for a single SLA, not both of them at the same time (for same SLA)

  5. Antonio Bosio reporter

    But if the sla has been met I'll see something or nothing? Currently If I achieved the goal before the end of the countdown, the countdown disappears and I do not see anything else TTS custom field. It is correct ?

  6. Antonio Bosio reporter

    Sounds good, it works!! I created a new SLA indicator with first choice of Type field (I see from html code that the first is "New Style (recommended)"). Can you fix this problem with Type select list ?

    SLAindicator_new.png SLAindicator_issue.png

    Best Regards, Antonio

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