do you have any documentation about the calculation of the target date/time and the fields "Time to SLA"?
Can you explain the difference between these values in following screen shot (today is 16.3.2016) please:
...my colleagues do not understand why only 5 days are remaining from today (16.3.2016) until 11.4.2016, for a SLA value of 16 days...
...or is there a bug?
You will find our definition of working hours as attachment, relevant non-working days are: 25.3.2016 and 28.3.2016.
Thanks in advance!