In contradiction to
#166 and #182 we have a different kind of contracts for SLA with some customer:
The SLA for "first action" should never start again or continue countdown after reaching the "SLA End" status. Also not when a transition moves the issue back to one of the the "SLA Start" status, if this transition don't include the post function "TTS - reset SLA". No matter what happens to the issue, the SLA for "first action" should be performed only once (except the post function resets this SLA in any step).
In following workflow
and following SLA-definition
this SLA continues with the countdown after the transition form "customer action" to "New", although the check box "multiple transitions?" is not checked in the SLA definition.
Is there any possibility to achieve behavior as mentioned above?