Seemingly randomly, notifications won't be triggered. I have a semi-complex work schedule that covers sending notifications to different users based on the time of day (working hours vs off hours). I then have two tiers of SLA based on the priority of the issue to send the notification out at different intervals. The issues track time correctly when you view the SLA Overview tab on them. However, sometimes the email notification is sent, some times it is not. For instance, yesterday morning we had a High priority track time in the "Mornings" SLA and it sent its notification after 30 minutes. This morning, we had another issue that was High Priority and it was tracking the time in the "Mornings" SLA, but it did not notify. It does not appear to be an email issue from what I can tell, as I can see other emails in the system and Jira logs, but I see nothing for the issues that don't notify, which leads me to believe it is something internal to the SLA plugin that is missing the trigger to notify.
Issue #198 closed