Negotiate Date -> Pause -> Back to clock

Issue #206 resolved
lukasz_krupa created an issue

Hi Tuncay,

We found a problem with Negotiate Date CF and Pause SLA. It seems that coming back to from pause stops a clock.

In our scenario we have several clocks for given workflow and one of them is based on Negotiate Date CF. It has JQL trigger that enables it when Negotiate Date IS NOT EMPTY (all others clocks has counter-condition Negotiate Date IS EMPTY). Basically that work very well until Pause status is activated.

Let me know if you need more details! Thanks Łukasz K.

Comments (5)

  1. Tuncay Senturk repo owner

    Hi Lukasz,

    What do you mean by stopping clock?
    Do you mean that counter should not stop if the issue is in one of the paused statuses?
    If yes, it will be fixed within next release.

    Thanks
    Tuncay

  2. Tuncay Senturk repo owner

    Hi Lukasz,

    We fixed the bug that I mentioned above. SLA countdowns are no longer pausing even the issue is in one of the paused statuses if the SLA definition has negotiation date.

    Regards
    Tuncay

  3. lukasz_krupa reporter

    Hi,

    Sorry for late response - we had got national holidays... Thank you for solving that out! We are about to go live this weekend.

    Regards Łukasz

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