Issue #258 resolved
hihone created an issue

Hello my colleague asked the following question in "Atlassian Answers" platform: Why do I get the error " atlassian-scheduler-quartz1.local_Worker-1 ERROR ServiceRunner [atlassian.scheduler.core.JobLauncher] Scheduled job with ID 'Updates SLA data for ongoing issues' failed" when I try to send notification via SLA notifier?

You asked him for log file, so I'm attaching it.

Comments (8)

  1. Tuncay Senturk repo owner

    Hi,

    Thanks for the ticket.
    The logs say that, one of the statuses you defined for the SLA has been deleted.

    Could you make sure?

    Please make me know if you need further assistance. We can deep dive if you did not find the root cause.
    Regards
    Tuncay

  2. hihone reporter

    Hi, I'm using custom fields not statuses and the custom fields which I use are not deleted.

    Regards, Halil

  3. Tuncay Senturk repo owner

    Hi Halil,

    I finally reproduced your case. The problem will soon be fixed.
    I appreciate your help.

    Regards
    Tuncay

  4. Tuncay Senturk repo owner

    Problem fixed in 5.20.1 version for JIRA 6.x
    We will soon release JIRA 7.x compatible version.

    As a work around please delete those $originStatus and $targetStatus lines in notifier content.

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