I was using tts version 6.15.0 and my SLA calculation was working as intended.
I upgraded to 6.15.1 (due to report hot fix). After this my SLA times started doing the following:
SLA is set to 16h. My calendar is set to 8h/day. SLA timer shows 2 days (48 hours in short format) for the SLA calculation. Im outside my timer zone and the timer does not run down.
Shouldn't the timer show either 16h and not run while "off hours" or show 48 hours and continue running?