We have a business user who need to send notifications to her users once SLA breaches, instead of before it's due. How can we do this?
I think my colleague has asked this question before, and she may have got this JQL from you and used it as a trigger to send notifications:
project = DRM AND issuetype in (临展申请, 展期申请, 库存点申请) AND key in tts.issuesWithBreachLongerThanAmongUncompletedSlas(1m, 10, 11, 12, 13, 14, 15, 16, 17, 18)
The problem we have now is we actually have two breached issues on Jira, but no notification email was sent. And I tried this JQL in the issue search page, with no search results.
Unfortunately my colleague has resigned and I can only come to you for help. If this is not the solution you gave, what do you suggest I do to meet the requirement of my user?