STB not loading, black screen

[Safwan Hadla]

Hi, I would really like to thank you for what you have been doing. The application loads soimetime, but I cannot creat a new profile, and at the top, it is written (authentication problem). I tried to restart my google box, but the application does not load, and all what I see is a black screen. Here is my box description: quad core tv box Android 4.2.2 2GB+8GB RK3188 28nm Cortex A9 mini pc T-R42

[Safwan Hadla]

And sometimes it loads, and I can go to profile. The only option I have is a test profile. After loading, I go to settings, and if I try to open it, this message appears: emulator core initialization failied! App restart my be required. And this keeps happening. Please help.