Can't login using Claro

[Former user]

Hi Lucas,

I've been using the Globo.com plugin on an android TV box successfully for some time.

Recently, I had to switch from NET to Claro as my cable provider/login.

I have uninstalled/re-installed the plugin, and cleared the data, however when I login in I get a "[claro] authentication error, video is for subscribers only" message.

I accessed the globosatplay.globo.com website from a browser on the TV box, and was able to login fine. I have also logged into that site on my PC, and the username/password work.

I have double checked the username/password in the plugin, and they are correct.

I am on ver 1.35

Any ideas?

Thanks for your help,

[Lucas Andrade]

That is related to a change on the authentication process. Some claro's costumer should fix the code.

[James Raymond]

Hi Lucas,

Thanks for the reply. I was playing around with it this morning, and had actually forgotten that my new service was with Claro. I changed the plugin settings for Globosatplay to use NET (but with the Claro username/PW) and it worked for some reason.

I'll keep testing it and see if it continues to work when set to NET.

Thanks for your help!