[ServiceDesk] visibility of replies to comments is misleading

[nclem]

All replies to comments are marked Internal but even with the comment shown as Internal the customer still gets an email with the comment.

We would need to be able to select if the comment is internal (with no email sent to the customer) or customer facing and shown to the customer portal.

We are running: JIRA Service Desk 3.3.0 JIRA Core 7.3.0

[Andrew Black]

With JIRA Core 7.7.1 and JIRA Service Desk 3.10.1, it appears that the information disclosure issue (emails sent to external users for internal comments) may be resolved. However, the ability to respond to comment threads either internally or externally still seems to be missing.

[Kamenkov Kirill]

Bug confirmed: after second reply to internal comment, client receive email with internal comment. For example.

Client got email with 7.3:

Client got email with 8.1 and 8.2:

JIRA Core v7.7.1 SD v3.10.1

[Ruby Paasche]

All replies to comments are marked Internal but even with the comment shown as Internal the customer still gets an email with the comment.

We would need to be able to select if the comment is internal (with no email sent to the customer) or customer facing and shown to the customer portal.

We are running: JIRA Service Desk 3.3.0 JIRA Core 7.3.0

[Vasilii Gustelev]

Hello,

I’ve fixed this, check it in my repo here → [https://bitbucket.org/BAC51/jira-threaded-comments/src/master/](https://bitbucket.org/BAC51/jira-threaded-comments/src/master/)

The patch is made against the latest “master” version. Change is only in HandleComments.java

Thank you for your plugin!

[Ruby Paasche]

Thats not realy a fix. You set every threaded comment to internal.

[Vasilii Gustelev]

@Ruby Paasche still, it fixes “All replies to comments are marked Internal but even with the comment shown as Internal the customer still gets an email with the comment.”
Currently, comments are marked “Internal” after creation, thus email notifications are flying to customers