Interface freezes when attempting to create a new term

[Quality at Schiller]

After clicking on “Add term” in the Glossary, a rotating circle animation is shown indefinitely. See attached video.

We are using Glossary - Terminology Manager 4.1.0 on Confluence Server 7.9.0.

[Support wKnowledge]

Hi team, thanks for reaching out.

Our apologies for the issue.

The issue is caused by a missed permission. The user do not has Add page permission on the Glossary default space.

We are working to fix that behavior by displaying a right message error.

Meanwhile please add the missed permission on the space. User still has the option to add terms in another space.

Best regards, Jennifer

[Support wKnowledge]

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[Quality at Schiller]

Hello Jennifer,

Thanks for your reply. However, the behavior occurs even though I am logged in as an administrator, and the default space is appropriately configured.

Kind regards,

Thomas Kabir

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[Support wKnowledge]

Hi Thomas,

Many thanks for your collaboration and for all these details.

The team is working to simulate the case and reproduce the issue. For now the issue is not reproduced.

Could you please retry to create term then send us the Confluence log file at [e-mail]?

Could you please create a new term using Create from template (2) in Corporate area space?

Many thanks,

Jennifer

[Quality at Schiller]

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[Quality at Schiller]

Hi Jennifer,

I forwarded the excerpt of the log file from when I last attempted to create a term via Glossary to [e-mail]. Attached please find the recording from the action performed at the time of the log file excerpt.

I am not able to create new term using Create from template because the dialog box does not contain a “Term” option.

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[Support wKnowledge]

Hi Thomas,

Many thanks again.

We think that “Term creation” option is already disabled in Corporate area space which causes both issues.

Please see the following screenshot and enable term creation then retry.

Many thanks for your collaboration.

Best regards,

Jennifer

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[Quality at Schiller]

Hi Jennifer, enabling Term creation for the Corporate area has solved the issue.

Many thanks for your help.

Best regards,

Thomas

[Support wKnowledge]

Many thanks Thomas for your collaboration.

Please do not hesitate to share with us any suggestions.

Best regards,

Jennifer