Bug in Cloud Installation

[Sebastian A. Weiß]

I licenced Glossary for Cloud, but it does not work. If I try to open the app, I only get this error:

Unauthorized: Could not find stored client data for edb135d1-4c6e-3de3-b418-5bc715bd70ea. Is this client registered?

Looks like instance authentication does not work properly.

Can you help?

‌

[Support wKnowledge]

Hi Sebastian, Many thanks for reaching out.

The team is working to fix the root issue.

Meanwhile, could you please, uninstall then reinstall the app?

Many thanks for your collaboration. Best regards, Jennifer

[Sebastian A. Weiß]

Thanks Jennifer, reinstalling helped.

Best regards, Sebastian