Empty categories after installing v2.1

[Former user]

Hi,

I'd been using v1.9 for years, very successfully but today decided to install v2.1 on the same Ubuntu server. I switched to running the 2.1 version and allowed the library to be built from scratch. I use .nfo files for metadata and have always done so.

Unfortunately, the only category with anything in it when viewed via my LG television is the Titles category. Series, Movies, Genres and Directors are empty. I can browse via the Folders category OK though.

I've carefully checked the configuration using the serviio console and can see nothing wrong. I don't see anything bad happening in the logs either. I see lots of info messages indicating titles being added to the library OK in fact.

Hope someone can help

All the best

Martian

p.s. just checked and the same categories are empty when viewed via the serviio media browser web application also.

Also, I looked in the database and the series, genre and genre_item tables are all empty.

[Petr Nejedly]

Hi,

Check you have created a User, assigned the user to your TV and the shared folders in the Serviio console.

[Martin Woolley]

Hi Petr, when I posted this issue, I had a user which was assigned to the shared folders but I had not assigned it to my TV. I have now assigned it to all listed devices including my TV but still have the same problem…. items are listed under Titles but not under Series, Genres or Directors. This is the case whether using my TV or mediabrowser from a laptop.

After assigning the user to my TV, I saw lots of activity in the log like this:

2021-01-31 16:02:16,673 INFO [MediaFileIndexer] Updated 'HOMICIDE_S04_04' (/disk2/videos/DVDs_Disk4/TV Shows/Homicide - Life on the Street/Season 4/HOMICIDE_S04_04.mp4) in Library
2021-01-31 16:02:17,047 INFO [MediaFileIndexer] Updated 'HOMICIDE_S04_05' (/disk2/videos/DVDs_Disk4/TV Shows/Homicide - Life on the Street/Season 4/HOMICIDE_S04_05.mp4) in Library
2021-01-31 16:02:17,422 INFO [MediaFileIndexer] Updated 'HOMICIDE_S04_01' (/disk2/videos/DVDs_Disk4/TV Shows/Homicide - Life on the Street/Season 4/HOMICIDE_S04_01.mp4) in Library
2021-01-31 16:02:17,790 INFO [MediaFileIndexer] Updated 'Homicide_Bonus_Disc_Title1' (/disk2/videos/DVDs_Disk4/TV Shows/Homicide - Life on the Street/Season 4/LAW_AND_ORDER_S06_13.mp4) in Library

But after allowing the updates to complete, the situation remains the same.

I also ran a couple of SQL queries as follows:

ij version 10.14

ij> connect 'jdbc:derby:/opt/serviio/library/db';
ij> select count(*) from app.media_item;
1

16073

1 row selected

ij> select count(*) from app.series;
1

0

1 row selected

Let me know if you need anything from me.

Cheers

[Petr Nejedly]

I think the file name doesn't follow the template as described at https://serviio.org/index.php?option=com_content&view=article&id=12

[Martin Woolley]

But I’m not using online sources (which seems to be what the naming template applies to). I’m using XBMC nfo files and their filenames match the video file names and for series, I have tvshow.nfo files. This always worked. Has a rule regarded naming changed since 1.9?

Not sure if I already said, but the Movies list is empty too.

If naming was the problem, would you expect Titles to be populated? Would you expect titles to be listed in the media_item table?

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[Petr Nejedly]

Ah OK. No, there was no change with xbmc files support. I assume you selected xbmc as the source of metadata on the Metadata tab?

[Martin Woolley]

Yes, I just added a screenshot to my previous post. See above.

[Martin Woolley]

Fyi I regressed to v1.10 and it works as expected with all categories populated.

[Petr Nejedly]

Sorry, just coming back to this. Would it be possible to enable detailed log and add / update a file and show what the log entries are?