Error fetching projects Unexpected response code: 401

[Truong Nguyen (Travis)]

I used latest importer tool version 0.38 but cannot continue further with error as screenshot:

My procudures is: 1. On JIRA page --> Access Test\Importer\API Access\ 2. Copy two Access key and Secret key to my PC Notepad 3. Fill information on the tool: URL, username, password 4. Fill access and secret key --> Facing this problem.

At step 3, I also tried with email account but the problem still exists.

Regards,

[Agatha Lai]

I'm having the same issue.

I also tried to follow all the recommendations from issue #13 but that did not help either.

In my instance of Cloud Jira, we are using Active Directory for username and passwords... could that be an issue?

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Update: Just tried it with a username that is not associated with AD, and it worked.

[Jacaline Low]

We have the same issue. Out of 5 testers, only 2 accounts can be used. The other 3 accounts have this error message. Not sure what is the issue. Pleas help

[Jian Guan]

I suffered it too,waiting for help,do you resolve it ？

[Pierre Comeau]

Has this been solved for anyone? I tried with the .40 version with the same result.

[Jian Guan]

Hi Pierre Comeau： I solved the problem with official support, You can refer to the links below. https://support.getzephyr.com/hc/en-us/requests/35383

[Juan David Gonzalez Piza]

Based on the previous comment, it give an empty page And I have the same issue with the "zfj-importer-utility-0.40.jar" Where can I get my "username" because only it shows the "email"?

[Yogesh Garg]

API Token is a different solution for this issue.

Please note API token is different than API Keys.

So, try to use API token(from link below) instead of your Password.

https://id.atlassian.com/manage/api-tokens

It worked for me. Hope it will work for you people as well.

[M Vijay Kumar]

I am able to connect but unable to retrieve my projects. Does any one have the same problem ?

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Thanks,

Vijay

[Yogesh Garg]

Please enter API Token(from below link) instead of Password and it will resolve your issue.

https://id.atlassian.com/manage/api-tokens

[M Vijay Kumar]

I have used API token, once used I was able to connect but unable to select projects from the drop down as it doesn’t show any thing.

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Thanks,

Vijay

[Truls Flomark]

I have the same problem, I use API token and A am able to connect but no projects shows up

[M Vijay Kumar]

Hi,

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After using API token, please use user email id instead of username, which solved our issue.

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Thanks,

Vijay

[Truls Flomark]

I have tried with both email and username, but it still doesn’t work. It seems to connect to Atlassian but it wont show any projects

Do I need any special permission do get this to work ?

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Br,

Truls

[M Vijay Kumar]

Hi Truls,

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I would recommend raising a ticket with zephyr support as new Atlassain policy is creating issues with import utility.

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Thanks,

Vijay

[John Stockman]

We were experiencing this same issue and ours was resolved by disabling 2 factor auth on the account. Might be worth a try.