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FAQ: I did not receive my item(s). What do I do?

FAQ: How do I get the latest version of the product?

FAQ: I want to redeliver the box I bought (some day). How?

Visit our inworld store at Aeros Island and look for the Redelivery Terminal. Just click it and select the item you wish redelivered to your inventory.

  • NOTE In case you don't see inventory offer dialogs, try to relog and repeat.
  • NOTE If the problem persists, clear Viewer cache, relog and try again.
  • NOTE If the problem still persists, clear Inventory cache, relog and try again.

Redelivery Terminal.jpg

FAQ: My marketplace purchase seems stuck. Redelivery Terminal shows no items. What do I do?

Check "Received items" button in your Inventory window. If it shows nothing, try to relog. If no success, purchaser should check that the order didn't get stuck in the following page:

https://marketplace.secondlife.com/orders

Now if the order is set to merchant can't redeliver status, then you have to wait until MP resolves this issue and sends money back to the payer (you or who sent you the gift). Sometimes it takes several hours. Please be patient. If you can't wait, the recepient can buy it in-world. We refund doubled purchases automatically, except the Marketplace's every year growing fee which is taken by them from the money paid despite what.

FAQ: Who do I contact if I have questions?

To save time, try to find answers here first. Otherwise, please contact:

  • Pi Rain (prefers IMs) regarding Aeros Avatars, Hair, Beards, Mustache, Ears
  • Ray Silent (prefers IMs) regarding Adult products

FAQ: Where are your stores located?

Inworld Store: Aeros Island (Adult) - The Home of Aeros and Aeros Avatars

Marketplace Stores: Aeros Marketplace Store (Adult) and Aeros Avatars Marketplace Store (Moderate)

  • Beware copy-botters. Only Ray Silent & Pi Rain are legit sellers of Aeros creations.

  • Log in at https://marketplace.secondlife.com/ first and make sure your settings are not filtering out Adult or Moderate items, then click the link:

  • Aeros Cocks are NON-TRANSFER. To send as a Gift, please follow the SL Marketplace link, choose product you wish to buy and click "Add To Cart As Gift". If you don't see any products, please make sure you are logged in and your search settings include Adult.

  • IMPORTANT TIP

    • Always check your Marketplace Cart before paying. Second Life often forgets who your destination is

  • If by mistake (or MP glitch) you sent an item to yourself please contact Ray Silent with explanations, we'll make the transfer. IM is totally enough.

FAQ: Is there any discounts? What's that Loyalty Refund?

FAQ: Do you offer upgrading discounts?

FAQ: May I get discount for my alternative avatar?

  • Q. Could I buy another model with discount?

  • A. Yes. This is done via refunding. If you purchase more than one model of Aeros Cock for yourself you will receive a big upgrading refund (which is called a "Loyalty Refund"). To calculate the exact amount of refund for you as both buyer and recipient, click "Loyalty Refund" button near the product which you are interested it at the shop. When you purchase a different model, the refund will be automatically processed within a few minutes. This applies whether you purchase the product either in-world or on SL Marketplace (with a longer delay. SL Marketplace will also take its every year growing fee, so it will affect the amount you'll receive).

  • Q. Does this apply if I send a gift?

  • A. No. This could easily be exploited by any person and become unfair for everyone else! Your loyalty refund will only work for the items owned by you. If you send a gift, and your recipient have owned any other models, then there will be their loyalty refund. Again, only owning products counts, who sends a gift doesn't have any effect.

  • Q. May I get discount for my alternative avatar?

  • A. Again, No. We don't have any ability to detect alternative avatars (it's even against the ToS) and we don't accept any proofs of someone being an alt avatar. We also can't help if you abandoned your other avatar or lost it because it got hacked, etc.

  • Q. Any seasonal discounts?

  • A. We feel that our existing Loyalty Discount is more than generous, and appreciate you taking a moment to recognize that. We are also displeased when people get the same product and pay different price. Accordinly, we'll be only slightly adjusting the price of all our products as the time goes by. As a result you can be confident that you will not be disappointed with a sudden discount if you come back another week.

FAQ: What about vendors for my land? Advertisements? Blogging? Sponsorship?

  • Q. Do you have vendors so I could put them in my store / land?

  • A. Sadly, there are no vendors at this present time and no plans to expand in this direction

  • Q. Would you support an event?

  • A. At this time we are not participating in any events - being extremely occupied with developing process to make our customers happy. Do not be offended if you haven't received a response to your request

  • Q. Do you give free items to bloggers?

  • A. No.

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