Issue with mailbox limit reached

Issue #976 resolved
Roshan Jonah created an issue

Hi there,

We just upgraded to Version 2.3.11 PRO # 2085 and implemented DQS. I am receiving emails okay in my other inbox but for one of our inboxes, it is saying that we reached the inbox limits and therefore it couldn’t accept emails. An email got rejected because of it. Can you please see what must be going on? Here are the screenshots.

Thanks
Roshan

Comments (6)

  1. Roshan Jonah reporter

    I also checked the disk space and there is 20G left - so lots of space still there. Thanks

    Also I get this error when starting docker up - not sure if it is related. Here’s the snippet

    [cont-init.d] 33-domains.sh: exited 0.
    [cont-init.d] 34-clamav.sh: executing... 
    [cont-init.d] 34-clamav.sh: exited 0.
    [cont-init.d] 35-elasticsearch-env.sh: executing... 
    [cont-init.d] 35-elasticsearch-env.sh: exited 0.
    [cont-init.d] 36-elasticsearch-mapping: executing... 
    [cont-init.d] 36-elasticsearch-mapping: exited 0.
    [cont-init.d] 97-randoms: executing... 
    PHP Warning:  file_get_contents(/opt/www/webmail/config/config.inc.php): failed to open stream: No such file or directory in /etc/cont-init.d/97-randoms on line 29
    PHP Warning:  file_put_contents(/opt/www/webmail/config/config.inc.php): failed to open stream: No such file or directory in /etc/cont-init.d/97-randoms on line 34
    [cont-init.d] 97-randoms: exited 0.
    [cont-init.d] 98-timezone.sh: executing... 
    [cont-init.d] 98-timezone.sh: exited 0.
    [cont-init.d] 99-custom-plugins: executing... 
    [cont-init.d] 99-custom-plugins: exited 0.
    [cont-init.d] done.
    [services.d] starting services
    

  2. Roshan Jonah reporter

    I think I know what might be the issue

    To email: payments @janz.co

    That redirects to contact @jonahnz.com

    jonahnz.com domain has forward all setup to janz.co

    That forwards to “contact @janz.co” but contact @janz.co doesn't have any limits on it so not sure why it is saying it has limits.

    Thanks
    Roshan

  3. SH repo owner

    Thanks Roshan for detailed report. I am bit strugling to understand what is going on here.

    1. redirect(alias) payments@janz.co to contact@jonahnz.com
    2. domain forward (jonahnz.com->janz.co) from contact@jonahnz.com to contact@janz.co ?
    3. contact@janz.co is local mailbox or redirect?

    I need to know whole path since It seems that the routing is failing to determine final mailbox and produce invalid message when in reality contact@jonahnz.com does not exist. Definitely bug

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