Can't add Custon Jira Site
Issue #263
open
When trying to add our Jira Server under “Add Custom Jira Site” We get the following error :
Authientication Error
Error Authenticating with Jira: Error: Request failed with stauts code 401
We checked with local admins and the user has access both to app and API requests.
Comments (10)
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Account Deactivated
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Account Deactivated
- changed status to open
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Me too. Sometimes i also get a 403. Our Jira server is not using https
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I ran into this too. The rest call would return 403:
Basic Authentication Faillure - Reason : AUTHENTICATION_DENIEDThis led me to the this article saying I needed to solve a CAPTCHA. https://confluence.atlassian.com/confkb/authentication_denied-error-when-accessing-confluence-content-via-rest-api-call-966681459.html
I logged into Jira in a private tab, got served a CAPTCHA, solved it, and was finally able to log in using VS Code.
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Tereza, how did you “log into Jira in a private tab”? Is that from within VScode?
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@Dana Reale I opened a new private tab in my browser and logged in.
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I have the same behaviour.
If it can help: In my company, we have a Bitbucket and a Jira connected via http connected to a same LDAP.
I have no problem with the Bitbucket login but this problem with Jira. I suspect a problem due to some special characters in my password ?
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Account Deactivated
@CyrilBesse Can you tell us the special characters you suspect are causing the issue?
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I suspect : & ‘ Now my password could contain (azerty French keyboard): & é “ ‘ ( - è _ ç à
Note: I have no problem with a web browser
Regards Cyril
[@@ THALES GROUP INTERNAL @@]
Envoyé : mercredi 26 février 2020 16:30 À : BESSE Cyril Objet : Re: [Bitbucket] Issue #263: Can't add Custon Jira Site (atlassianlabs/atlascode)
[Jonathan Doklovic]
Jonathan Doklovic commented on issue #263:
Can't add Custon Jira Sitehttps://bitbucket.org/atlassianlabs/atlascode/issues/263/cant-add-custon-jira-site
@CyrilBesse Can you tell us the special characters you suspect are causing the issue?
View this issuehttps://bitbucket.org/atlassianlabs/atlascode/issues/263/cant-add-custon-jira-site or add a comment by replying to this email.
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@GastónM Is the Jira instance using SAML for authentication? If so, follow the instructions mentioned in https://bitbucket.org/atlassianlabs/atlascode/issues/215/ability-to-login-vs-code-plugin-with#comment-54308326 and let us know if that helps.
Otherwise, you can try the following to help debug the issue:
Preferences: Open Settings (UI)from command palette to open the settings, and search foratlascode.enableCurlLogging. Let us know if you see any errors in VS Code developer tools' console tab (Developer: Toggle Developer Toolsfrom command palette) when you try to log in.