Issues after installing the software

Issue #633 resolved
Thibault Emsellem created an issue

I just tried to install the new version (valentina_0.5.0a-20170227080428_64bit-OSX.dmg)

but when i try to reload the application the mac say : (see the image)

which means that Valentina quitted with no reasons and that i should try again.

but of course the next times i have the same issue.

thanks for the help.


Comments (46)

  1. Roman Telezhynskyi repo owner

    Looks like since Qt 5.8 they changed minimal supported Mac OS X version to 10.9. I will update that. But i will need your help to prove that i am right and this is the reason why you can't start the app.

  2. Roman Telezhynskyi repo owner

    This is bad. I will need to install version 10.12 and look what is wrong. Sorry.

  3. Roman Telezhynskyi repo owner

    @EmsellemT, i just checked on Sierra, Valentina runs without any warning. Do you know how to use a Terminal? Can you run Valentina in it? You will need command open -a Valentina.

  4. Thibault Emsellem reporter

    ugh i know how to use it but i'm not too sure about what you asked can you describe exactly what should i do or do you want to take hand on my computer if it's the kind of stuff that you do?

  5. Roman Telezhynskyi repo owner

    Usually programs write error messages when they runned in terminal. I hope such an error message will help me find out what's wrong.

    So, i ask you to open your terminal, go to the folder where you stored Valentina and open it with command open -a Valentina. Post here output.

  6. Roman Telezhynskyi repo owner

    As i understood there could be several explanations. But because you used bundle that works for me the most promising for me is problem with the Mac system itself. I am not expert in Mac, but here what i have found.

    Call this command in terminal: /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f then try to open again. This should help with problem.

  7. Roman Telezhynskyi repo owner

    Are you sure the was in folder that was opened in terminal? Before run the command call ls.

  8. Thibault Emsellem reporter

    i totally don't understant the question you asked . i am so sorry i am this bad:-( Valentina is in my application folder and never moved from it should i put it to another folder?

  9. Roman Telezhynskyi repo owner

    Your looks very weird. Here what we will do. Download a test build again. Then open the dmg file. Do not copy Valentina to Application folder. Open Valentina inside the dmg.

  10. Roman Telezhynskyi repo owner

    i totally don't understant the question you asked

    Don't worry, just don't give up!

  11. Thibault Emsellem reporter

    same mistake again

    do you want my team viewer code so maybe it would be easier for you to find the solution? not that i don't want to help but i feel useless lol. :-)


  12. Thibault Emsellem reporter

    ok just let me know when you need me or my computer again.

    and again thanks for the help. what is really weird is that the previous versions works perfectly but not that one.

  13. Roman Telezhynskyi repo owner

    I have one radical proposal. To build Valentina on your mac. For this i need XCode and Qt installed on your system.

  14. Thibault Emsellem reporter

    ok i will search for that online i tell you when it's install just let me find it

  15. Thibault Emsellem reporter

    ok it will be ready in a little bit more than 30 minutes, it's downloading all the Gygabytes

    you take control of the computer again? might be easier because i totally don't know those apps :-) but i can try if you prefer. :-D

  16. Thibault Emsellem reporter

    Qt is finishing is installing process and it's ready you can take the control back the new password is bq2i51

  17. Roman Telezhynskyi repo owner

    Sorry, forgot to fix the Tape app. :( Tomorrow i will release version with disabled update checker.

  18. Roman Telezhynskyi repo owner

    Fixed issue #633. Valentina crashes when check for updates on Mac.

    This is temporary solution. We just disabled checking in release mode. User still can crash program if go to About Valentina/Tape dialog anf click on button Check update. Such a decidion will left us chance get more bug reports from users.

    → <<cset f99dfcc8f272>>

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