Adding auto notification

[Mikhail Bervinov]

Hello, I try to add auto notification to non-jira users e-mail adress. For example I close issue and my customer automaticly get massage with some: "Dear, mr. Paul, we done all the thing bla bla bla.." But my Jira Workflow toolbox doesn't understand that, I try to put e-mail in different fields, try to use mailto: <> [ ], I already create custom text field named "e-mail for notification".

Cc always sent on my jira account - its always ok, but non-jira e-mail don't go away, they stuck...

in description I find this: Emails in Field: email addresses contained in text fields. All the email addresses found will be used as email's recipients. The email addresses may appear among fragments other text fragments, e.g., if you select field Description, any email address appearing in the description of the issue will be used as recipient of the email.

Sorry for my English, it's not my native language

[Fidel Castro Armario]

Hi Mikhail,

2 questions:

1. Which version of JIRA and JIRA Workflow Toolbox are you using?

2. Can you please, attach a screenshot of the "Send and email" post-function configuration you are using?

[Mikhail Bervinov]

Good day, Fedel

1. Jira v. 7.1.2, Jira Workflow ToolBox v 2.2.11 Commercial License
2. Some screenshots

[Fidel Castro Armario]

Mikhail,

I have tested successfully your same configuration using a "Description" content like this:

What is Lorem Ipsum?
Lorem Ipsum is simply dummy text of the printing [e-mail] and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised [e-mail] in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

I received emails in the 2 email addresses present in the issue Description: [e-mail] and [e-mail].

Can you please send me an example of the typical content of your issue Description?

Can you tell me which email addresses are you using in those fields?

Perhaps it has something to do with the fact that you are using cyrillic characters.

[Mikhail Bervinov]

Good day, Fidel. I try to send this text

"Прошу отправить коробку и уведомить получателя по e-mail: [e-mail]". "Send the box and notify customer on e-mail: [e-mail]", also we use JEditor in our system, maybe problem with compatibility & JEditor using HTML marking. Description and the message stucks again :(

[Fidel Castro Armario]

Mikhail,

I have just tried the following Description content:

"Прошу отправить коробку и уведомить получателя по e-mail: [e-mail]". "Send the box and notify customer on e-mail: [e-mail]", also we use JEditor in our system, maybe problem with compatibility & JEditor using HTML marking.

and have received emails in the 2 email addresses present in the text, as expected.

I don't understand the error message you are getting (sorry, I can't read Russian). Can you please translate it into english?

[Mikhail Bervinov]

Fedel, sorry "Прошу отправить коробку и уведомить получателя по e-mail: [e-mail]". mean "Send the box and notify customer on e-mail: [e-mail]" Today I try to add my colleague e-mail adress in Description, and he recived message, but he is in jira-group users

Error messge it is a subj !

[Mikhail Bervinov]

Fedel, I will find it in logs and attach it.

[Fidel Castro Armario]

Log file will be very helpful in order to diagnose the problem, thanks.

[Fidel Castro Armario]

Hi Mikhail, any news about this issue?

[Mikhail Bervinov]

Hi, Fedel. Sorry but I’m not in my work, when I get log file I will send it. Sorry for this.

С уважением, Бервинов Михаил Отправлено с мобильного устройства.

От: Fidel Castro Armario Отправлено: 19 мая 2016 г. в 13:02 Кому: [e-mail] Тема: Re: [Bitbucket] Issue #317: Adding auto notification (fcarmario/jira-workflow-toolbox)

Fidel Castro Armario commented on issue #317: Adding auto notification Hi Mikhail, any news about this issue?

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[Mikhail Bervinov]

Good day, Fedel. I'm trying to get help in russian segment of Atlassian partners in Russia. I think problem in mail server not in this plugin. Thank you, for your help. When I find solution I will share knowledge with the community.