Slow network speeds in China (BB-10115)

Issue #8919 invalid
created an issue

Hey Guys,

I know this topic has been opened previously, but from the tickets I saw, there has been no resolution on this.

Bitbucket has been good to us, but I did not see any obvious warning of it's usage outside the US which would have been a major blocker with us choosing Bitbucket as our repo choice.

Please work with us to figure out some sort of workaround or better a permanent solution so others can benefit. I'm fairly quick with responses so I can help out in whatever debugging is neccessary (I can be available during China hours, since I'm located in EST, to help gather more debugging information).

Thanks, ~Ravid

Comments (17)

  1. Justen Stepka

    Hi Ravid -- it would be helpful if you could provide us with route data about where the connection slows down. Could you email ( with the specifics? Maybe we can open a ticket with our internet provider.

    Cheers, Justen -- Bitbucket product manager

  2. ravidte-owmessaging reporter

    Hey Justen,

    Thanks, our China team is facing lots of issues contributing to our repos currently, so please let me know once you have any updates.

    Appreciate your help, Thanks very much, ~Ravid

  3. ravidte-owmessaging reporter

    Hey Guys,

    Since this issue has gone to mail, I have received no further updates in the mails after numerous requests on status. Can anyone let me know what is happenning with this issue?


  4. Ed Ed

    Hi there,

    I can confirm accessing Bitbucket repos from China barely works. My guess is that its related to using https which could cause the chinese firewall to cut the connection.

    From Shanghai we get "fatal: The remote end hung up unexpectedly" in ~70 to 80% of cases. Is there any way to pull / push using http instead of https ?


  5. Log in to comment