device.create_ticket

The device.create_ticket action is used to open a support ticket for this device. It requires Agent Supervisor or higher permissions to invoke.

Input Parameters

Property	Required	Description
`id`	one of	The id of the device
`imei`	one of	The imei of the device
`topic`	yes	Subject of the ticket
`message`	yes	Details of the ticket
`email`	no	Optional email address for notification

The result object will be empty.

Status Code	Reason	Description
`1000`	`NO_ID_OR_IMEI`	You have to send in the device id or imei
`1001`	`DEVICE_DOES_NOT_EXIST`	Could not locate the device or the user does not have access to it
`1002`	`NO_TOPIC`	You have to send a topic
`1003`	`NO_MESSAGE`	You have to send a message