By submitting details to us, you consent to the collection, use and transfer of your information under the terms of this policy. Should you have any specific queries after reading this policy, please feel free to contact us for clarification.
We must collect the information fairly, that is, we must explain how we will use it (see the notices on particular web pages that let you know why we are requesting the information) and tell you if we want to pass the information on to anyone else.
Unless explicitly stated otherwise, we will never pass your information on to any third parties and access to your information is restricted to specific staff who may only access it for specific purposes.
If you post or send offensive, inappropriate or objectionable content anywhere on or to this website or our company or otherwise engage in any disruptive behaviour, we can use whatever information that is available to us to stop such behaviour. This may involve informing relevant third parties such as your employer, school e-mail/Internet provider and law enforcement agencies about the content and your behaviour.
Contacting Us Should you wish to contact us regarding anything within this document you can do so by sending e-mail firstname.lastname@example.org
We use the information to better understand user behaviour on our systems, so that we may improve the experience for all. We also use the information for security and operational purposes.
Information that we collect from you When you use our products or services you may be asked to provide certain information about yourself, including your name and contact details. We may also collect information about your usage, as well as information you provide during such usage. This includes using our websites, products and services, as well as any correspondence or communication you send.
Users of age 16 and under If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to this website. Users without this consent are not allowed to provide us with personal information.
Use of your information Use of your information will vary depending on how your information was tracked. For example, if you send us an email we will use your information to reply to your message. In other cases, we may use your information to enable us to provide you with access to some or all parts of our site. We may also use and analyse the information we collect (for example page rankings and emails) so that we can administer, support, improve and develop our business.
We collect information to process your order, manage your account, and, if you agree, to contact you for your views on our products and services and to notify you occasionally about important changes or developments to the site or our products and services.
Disclosure of your information The information you provide to us will be held on our computers and may be accessed by or given to our staff. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Access by your company administrator You should be aware that the administrator of your Products and Services at your company may be able to: access information in and about your account; disclose, restrict, or access information that you have provided or that is made available to you when using your account, and; control how your account may be accessed or deleted.
In addition, Atlassian will have to retain a copy of your contact details and license key of the Atlassian Products for their own records, along with any correspondence you may have with them directly.
Communications From time to time you may need to contact us and, likewise, we may need to contact you. During such communications contact details are generally transferred (either manually or automatically) between both parties.
When you contact us There are numerous ways to contact us, each of them is listed below.
Email When you send us an email, it will contain your email address and a list of all servers which the email has passed through to get to our email server.
In some cases, we may keep email messages for two years or more, but will usually delete them should you cease to be our customer.
We make extensive use of our online support system to manage emails regarding general enquiries, sales enquiries and support enquiries. This system allows you to log in and view all emails from your email address.
Online Support Website When you add a support request (and any subsequent posts to it) to our online support site, your request will be stored against your email address. You will also receive email notifications when adding your support request as well as any replies made to that request.
When we contact you Should we contact you (usually as a result of you contacting us first), it may be via post, telephone or fax, as well as by e-mail. If you do not want us to contact you, or would prefer to only be contacted in a specific manner, please contact us.
Note: We have a strong preference for email communications and will only resort to using other alternatives should emails not get through to you.
When we send you faxes or emails, both will be stored on our email server until manually deleted.
If we contact you by telephone, our call logs will show your phone number, call duration and date and time. For legal reasons, we’re unable to delete this information.
If we send correspondence via post, there will usually be a document stored on our computer that was used to print the correspondence.
Content Authoring If you have privileges to add content to this site such as pages, news items or comments, your username will be recorded with any content you add or update and will generally be visible to all users (either on-screen or in other places).
Accessing and updating You have certain rights under the GPDR, for instance, you can ask to be told what information we hold about you in our databases. We will provide you with all of the details that we hold about you, both online and offline, upon request.
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us.
We want to make sure your personal information is correct and up to date. You may ask us to correct or remove information you think is inaccurate.
Please note that we will require proof of your identity and, because we are a small company, your request may take up to 30 working days to process (we’ll try and deal with such things far sooner, but we don’t want to set any unachievable expectations at this stage).