JIRA is timed-out with over 300 customfields whenever the user clicks on Time Sheet report

[Former user]

JIRA is timed-out whenever the user clicks on Time Sheet report (shows Atlassian Down maintenance page.) on the project summary. We have replicated issue in OnDemand instance with over 300 customfields

[Andriy Zhdanov]

Duplicate of #363.

[Andriy Zhdanov]

This is caused by some problem in JIRA investigated here: https://jira.atlassian.com/browse/JRA-32510, please vote if you want.

[Former user]

But I see that one is related to the crowd groups, is it applicable to the customfields as well?

[Andriy Zhdanov]

Hi Omar,

It does not relate to crowd, but to drop down boxes in report configuration screen.

Though problem with crowd (issue #346) is rather with group drop down box too.

I think it has the same cause - JIRA report configuration screen, which is JIRA infrastructure.

[Former user]

Hi Andriy,

Thanks for the information, I am dropping a private comment and increasing the priority. It seems many instances in OnDemand hitting this bug.

Cheers, Omar - Atlassian Support

[Andriy Zhdanov]

Thank you for your efforts!

[Andriy Zhdanov]

Hi Omar,

@dcurrie in issue #363 just confirmed this is a bug in JIRA 6.0 as raised under https://jira.atlassian.com/browse/JRA-33065. It'll be fixed in 6.0.1

[Andriy Zhdanov]

Hi Omar,

If relevant, please see also workaround suggestions: JRA-32510 Timesheet report time-out workaround

[Former user]

Thanks Andriy for help on this, I am afraid we can't apply the work in OnDemand since is restricted to remove/install since the plugin system is centralized. I guess we are going to wait for JIRA 6.0.1 to come out with the fix :)

[Andriy Zhdanov]

Removing version: 2.3.15 (automated comment)