Plugin not working after upgrade to version 2.5.2 (JIRA 5.2.6)

[Former user]

Hi, Timesheet plugin stopped working after upgrade to version 2.5.2 on our JIRA 5.2.6 instance. We don't see any hours logged for any user in our gadgets. We already did a JIRA restart and we also tried to remove and add back the gadget, but the plugin is still not showing any hours. We enabled DEBUG logging but plugin doesn't produce any errors or warnings.

[Andriy Zhdanov]

Hi,

Let me check if you use mixed case user names?

And also could you please check if Pivot Report shows any data?

Thank you.

[Former user]

Hi, What do you mean with mixed case user names. We're using LDAP to authenticate users. Username has the following format: Andriy.Zhdanov but user is also able to login using following username: andriy.zhdanov.

As of the Pivot Report. The Pivot Report is working just fine. We can see the logged hours for each user.

[Andriy Zhdanov]

Hi,

Could you please downgrade to 2.5.1? I hope you have not suffered from Issue#395, Issue#391, Issue#370. But Issue#396 may cause this problem.

Note, you need to uninstall plugin, and install v 2.5.1. Also it's better to restart JIRA when you uninstall it.

Thank you.

[Former user]

Issue #396 looks very similar.

Where can I download the jar version of the 2.5.1 plugin? I can only see the source tag in Downloads tab, but I don't have the SDK to build it.

[Andriy Zhdanov]

Please see Download this version at https://marketplace.atlassian.com/plugins/jira-timesheet-plugin/versions#b311

[Former user]

Hi,

Unfortunatelly downgrade didn't help :(. I can see the correct version (2.5.1) in the installed-plugins directory in JIRA work directory. I've also restarted JIRA serveral times and did the re-indexing.

The gadget and "Time Sheet Report" is not working, but "Project Pivot Report" is. Any idea what could happen during the upgrade?

[Andriy Zhdanov]

Not yet, I will try to figure this out.

[Former user]

Ok, thanks. Please let me know if you need anything.. logs, system info, etc..

[Andriy Zhdanov]

I don't think anything is needed, problem is pretty clear, I believe it's regression of Issue#347, which is not solved by Issue #396, so I will need to investigate it deeply.

And for now you may want to downgrade to last version that worked for you. Per my understanding regression is caused in 2.4.1, so you 2.4 should work: https://marketplace.atlassian.com/plugins/jira-timesheet-plugin/versions#b202

[Former user]

Yes, you are right. Version 2.4 is working perfectly.

[Roman Borys]

resolve Issue #397 do not lower case user name for Jira5

→ <<cset 4e23b2a14a7f>>

[Andriy Zhdanov]

Hi,

It should be now fixed in just published 2.5.3: https://marketplace.atlassian.com/plugins/jira-timesheet-plugin/versions#b327

Thank you.

[Former user]

I confirm version 2.5.3 is working just fine. Thanks Andriy.

[Andriy Zhdanov]

Great, thank you for confirmation!