Crash on start

[Oscar Unwin]

When I try and open the application, I get a black screen, then a message saying "SphereFace has stopped working". Running the application as an administrator leads to the same crash happening.

When I first tried to run the application, Windows smart screen stopped the application from running because it wasnt from a trusted source, but I chose "Run Anyway" so I don't think this is having effect on it.

My setup is below

| | | | ------------- |:-------------:| -----:| | OS || Windows 8.1 Pro | | CPU || Intel G3258 (3.20 GHz) | | GPU || Nvidia GeForce GTX 660 | | Memory || 8GB | | Monitor || Single ASUS VS247H (1920x1080) |

Edit: When I first ran the game, I had my Logitech G27 connected to my PC so the game tried to use inputs from that controller (the pedals) to control the game, this made the game unplayable, so I unplugged the Logitech G27 from the PC. Since then, whenever the Logitech G27 is disconnected, the game crashes, but when I plug the Logitech G27 into the PC, the game runs again (but is unplayable as it tries to use the pedals as a controller).

[Riot]

That's a very strange one! It does currently default to accessing the default controller if it's available. If Windows is telling you there's a device connected that isn't really, then querying the name of that device, as we do on startup, can cause a crash - not sure why that would be happening though. Would you consider rebooting without the pedals connected, and running the game before ever connecting them that session? If it still crashes then we'll know it's our bug for sure - otherwise it might be something external.

[Oscar Unwin]

Thanks for your speedy reply :)

This morning I started up the PC (with the pedals disconnected) and the game still crashed until I plugged the pedals back in, then the game started properly.

[Riot]

Right, thank you - we're updating our control system somewhat for the next build so we can see if it gets fixed then, if not we'll set it up so we can get some more diagnostic output from your error :)

[Oscar Unwin]

OK, let me know if you need me again.

Also, (much) later on, it might be a good idea to have an option to choose a controller, with "Keyboard & Mouse" being an option. Sorry if this is already on your to do list.

[Riot]

Oh absolutely it is; a proper VR-friendly menu system that lets you configure all controls, graphics etc is going to be added before release, definitely. Issue here: https://bitbucket.org/voxelstorm/sphereface/issues/27/implement-vr-friendly-menu

[Oscar Unwin]

Ahh, nice, looking forward to it, I just need to buy an occulus rift now :P

[Riot]

fix loading joystick names - should resolve #32

→ <<cset 1c5745414a7e>>

[Oscar Unwin]

Thanks for fixing the issue.

How do I get the new build? Do I re-download from the link that I got from my Kickstarter account? Thanks

[Riot]

All the changes will be incorporated in our next official Beta build, which we'll mail everyone about when it's ready. We like to coordinate our releases so we have fully tested and synchronised builds on all three platforms at once, which just wouldn't be practical if we released a build for every bug we fixed separately :)

[Oscar Unwin]

Ahh, ok, no worries. I look forward to the next build.

Thanks for your help :)

[Riot]

Removing milestone: Beta (automated comment)