Toolbox License problem after Jira was renewed

[Dominik Malowiecki]

Good morning, after renewing Jira license it apeared that Toolbox Plugin stop to work.

Please take a look on screenshot and advice.

Thank you

[Fidel Castro Armario]

Hi,

You will need a JIRA Workflow Toolbox license that matches exactly your JIRA license, so this is very important that you upgrade the plugin license to the new JIRA license tier.

Once you are without a valid license the plugin will only work on odd days (like tomorrow, 7th). This is intended for evaluation purposes. Even days (like today) it won't work.

Meanwhile, the best temporary workaround it to get a trial license at Atlassian Marketplace and install it in you JIRA instance. It will be fully functional for 1 month and you will be able to renew it if you need to. Simply click on "Try it free". Please, contact me if you have any problem to get the trial license.

In the past I received two issue exactly as this one (issue #28 and issue #52), and in one case (issue #28) Atlassian converted the older license type of JIRA Workflow Toolbox to the new tier (2000 users) without any cost. In the other case (issue #52) I don't know exactly how the user managed to get its license converted.

Please, contact Atlassian and explain your problem, since they are the only ones capable of generating a new license matching your new JIRA license.

Please, keep me informed and close the issue when you reach to solve the problem.

Regards,

Fidel

[Dominik Malowiecki]

Thanks for help, I've submit ticket to Atlassian to fix it.

[Fidel Castro Armario]

I close the issue. Please, reopen it if you find any problem to update your license.